Compliance

We are dedicated to fostering consistent wealth growth for our clients. We leverage
advanced analysis and technical expertise to provide unparalleled services.

PURPOSE

We regard a complaint as an expression of dissatisfaction about our organization, our staff, and our product and services. A complaint can be received verbally, by phone, by email or in writing.

OUR POLICY

Our policy is to provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint. Investor or trader should know the existence of our complaint procedure so that they know how to contact us to make a complaint. To make sure all complaints are investigated fairly and in a timely way. All complaint information will be handled sensitively, telling only those who need to know.

PROCEDURE

The person who receives an email/written/phone or in person complaint should: Write down the facts of the complaint. Take the complainants name, address and telephone number and tell the complainant what will happen next and how long it will take.

Stage 1: Any clients having a complaint regarding any service or any staff shall inform their respective executives in writing. The client is also advised to send a copy of the same mail at info@therapidinvestors.com, An acknowledgment will confirm who is dealing with the complaint and when the complainant can expect a reply, a maximum of 7 working days will be taken to resolve the issue.

Stage 2: If the complainant feels that the problem has not been satisfactorily resolved at Stage One complainant can approach directly to our compliance officer at +91-7879340782. An acknowledgment will confirm when the complainant can expect a reply; a maximum of 15 working days will be taken to resolve the issue. At this stage, the compliance officer may ask the complainant to share the required document to investigate the issue.

Annexure- A

Investor Charter In Respect of Research Analyst (RA)

A. Vision And Mission Statements For Investors.

Vision Invest With Knowledge & Saftey

Mission Every Investor Should Be Able To Invest In Right Investment Products Based On Their Needs, Manage And Monitor Them To Meet Their Goals, Access Reports And Enjoy Financial Wellness.

B. Details Of Business Transacted By The Research Analyst With Respect To The Investors.

To Publish Research Report Based On The Research Activities Of The RA.

To Provide An Independent Unbiased View On Securities.

To Offer Unbiased Recommendation, Disclosing The Financial Interests In Recommended Securities.

To Provide Research Recommendation, Based On Analysis Of Publicly Available Information And Known Observations.

To Conduct Audit Annually.

C. Details Of Services Provided To Investors (No Indicative Timelines)

Onboarding of Clients.

Disclosure To Clients.

To Distribute Research Reports And Recommendations To The Clients Without Discrimination.

To Maintain Confidentiality W.R.T Publication Of The Research Report Until Made Available In The Public Domain.

Details Of Grievance Redressal Mechanism And How To Access It.

In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days. If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint. With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400051

Annexure- B

Complaint Data To Be Displayed By RAs